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Aviva Partners

OVERVIEW

Aviva Canada is a leading insurance group providing home, auto, leisure, and business insurance to 2.4 million customers.

PROBLEM

Aviva has a network of over 25,000 insurance broker partners across the country. The company needed a secure way of sharing relevant information and resources with these partners that would be easy to use and engaging.  

We created a custom online partner portal for non-tech savvy brokers that lets them personalize content and use self-service options, while providing Aviva with richer user analytics.

Our Solution

  • User-friendly System

    Reduced call centre volume by adding new corporate service features and improving the platform’s functionality.

  • Ongoing Support

    Entered a five-year partnership for site infrastructure and day-to-day management, thanks to our outstanding results.

  • Search Tool

    Developed an advanced new search tool that allows brokers to find content based on region, line of business, and company.

Our Results

  • 9K Documents migrated (PDF/Word/Excel)

  • 12K Web pages migrated

  • 92% Broker profiles updated in the first week

  • 5 Integrations with internal systems

  • 1.8K Unique daily users

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Understand our results

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