The Canada.ca website is a crucial platform for Canadian residents, providing access to essential government services and information.
However, many users, including myself, have experienced a frustrating issue when trying to sign into our accounts: a login loop. This problem not only prevents users from accessing their accounts but also creates issues for those dealing with time-sensitive matters, such as submission or application deadlines.
The Issue: Login Loop
The login loop problem occurs when users attempt to sign into their IRCC (Immigration, Refugees, and Citizenship Canada) Secure account using a sign-in partner, such as a bank. After successfully signing in through the partner, users are redirected back to the language selection screen, and the loop begins again, preventing access to their account. This frustrating issue has been reported by many users over the years and discussed in several online forums and articles.
Image source: www.canada.ca
Solution
While there is no official fix provided by Canadian immigration, one solution that has been tested and found to work is deleting browser cookies.
To do this, follow these steps:
1. Open the Canada CIC (Citizenship and Immigration Canada) login page in the Google Chrome browser.
2. Click on the small lock icon in the browser address bar and then click “cookies”.
3. Select each cookie and then click “remove” until all cookies have been deleted.
4. You can now log in with your username and password, and you should be able to access your account without the loop.
Users have also reported success with different browsers and devices, or clearing their cache. But, these solutions may not work for everyone, and the underlying issue with the website design remains unresolved.
Optimizing login UX long term
The login loop on canada.ca is a significant problem that affects many citizens and residents, potentially causing delays and complications in accessing essential services. While deleting browser cookies may provide a temporary solution, it is crucial for the website developers to fix this issue and improve the overall user experience. Correcting the login loop can ensure that people in Canada can access the government services they need when they need them without unnecessary frustration and inconvenience.
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